Editorial

 February 3, 2021

Microsoft and Engagely.ai – Leading Global Conversational Engagement Platform – have collaborated to transform Voice AI using Azure Speech Services. With this collaboration, Engagely.ai aims to strengthen its real-time & human-like Voice AI which will help enterprises across sectors and around the globe in transforming the consumer experience regardless of the language and dialect that their customers speak. 

According to Forbes, more than 50% of all searches by 2021 will be voice-driven. Digital consumers prefer messaging platforms that have a voice and text-based interface. This marks the shift in consumer wants and preferences and businesses have to re-think and re-imagine customer engagement. Engagely.ai Voice AI is helping businesses leapfrog into the engagements of the future. In the Voice first digital world, Engagely.ai aims to take engagements from mere voice commands to voice-based conversational engagement across any channel by talking to any internal system. 

Working with the vision of making engagements voice first, on-demand and real-time, Engagely.ai leverages Azure’s powerful cloud infrastructure and Azure’s cognitive services. Engagely.ai and Microsoft are working towards industry-wide use cases such as modernization of contact centres, transforming digital sales, and voice-based customer servicing.

Engagely.ai is championing an innovative concept called ‘Internet of Intents’ which captures customers’ intent across all the interactions (conversational and non-conversational) to personalize the engagements in real-time. It is taking personalized recommendations to the next level wherein it is driving personalized engagements with very curated personalized strategies. This provides a significant edge to Engagely.ai over any other platform because of which it is able to deliver much superior business outcomes.

Himanshu Chauhan, the Global Head Of Engagely.ai said, “Engagely.ai has always been the trendsetter and innovator when it comes to transforming customer engagement. We have democratized the way brands use Voice AI making it human-like experience. With Microsoft’s collaboration, the accuracy of dialect and sentiment recognition has increased by leaps and bounds. We are excited about this strong collaboration and look forward to serving our customers with a state of the art voice experience.”

Engagely.ai is already being used by 100+ clients across US, India, SEA and Middle East and has been transforming how businesses engage their customers in the modern digital age. This has been possible through our partnership and collaboration with Microsoft.

About Engagely.ai:

Engagely.ai is an enterprise-grade AI-driven Conversational Customer Engagement platform with presence across the US, India, UK, SEA and middle east and trusted by 100+ enterprises like Kotak Mahindra Bank, SBI Life, Marsh, GCPL, Johnson & Johnson and Angel Broking. With its unique action-intent engine, it is able to understand customer intents to drive superior engagements across channels in 120+ global languages.

Engagely has a track record of helping clients acquire more customers, grow their revenues and reduce their costs. Enabled with the No-Code platform and advanced NLP, Engagely.ai integrate seamlessly into clients’ existing systems in a short time to provide an enriching experience to the business users.

About Microsoft India:

Founded in 1975, Microsoft (Nasdaq “MSFT” @microsoft) is the leading platform and productivity company for the mobile-first, cloud-first world, and its mission is to empower every person and every organization on the planet to achieve more. Microsoft set up its India operations in 1990. Today, Microsoft entities in India have over 13,000 employees, engaged in sales and marketing, research, development and customer services and support, across 11 Indian cities – Ahmedabad, Bangalore, Chennai, New Delhi, Gurugram, Noida, Hyderabad, Kochi, Kolkata, Mumbai and Pune. Microsoft offers its global cloud services from local data centres to accelerate digital transformation across Indian start-ups, businesses, and government organizations. Say something interesting about your business here.